ALEXE (“ALEXE,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, submit a form, use our chat widget, request information, or otherwise interact with our business.
1. Information We Collect
We may collect the following categories of information:
- Personal information you voluntarily provide, such as your name, email address, phone number, business name, and any details you submit through forms, booking requests, or chat.
- Communication information, including messages you send to us through our website, chat widget, SMS, email, or other contact methods.
- Basic usage and device information, such as browser type, pages visited, referring pages, and general interaction data used to improve our website experience.
2. How We Use Your Information
We may use your information to:
- Respond to your inquiries and provide requested information or services.
- Schedule consultations, strategy calls, demos, estimates, or service-related follow-up.
- Send service messages, appointment reminders, and customer support communications.
- Send marketing or promotional communications where permitted by law and where you have provided the appropriate consent.
- Improve our website, offers, workflows, and customer experience.
- Maintain security, prevent misuse, and comply with legal obligations.
3. SMS and Mobile Communications
If you provide your mobile phone number and expressly consent to receive text messages from ALEXE, you agree to receive SMS communications related to your inquiry, requested services, appointment scheduling, reminders, follow-up, and, where you have separately opted in, marketing or promotional messages.
We collect SMS consent through approved opt-in methods, which may include a website form, booking form, chat widget, or other documented consent method. SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.
Your consent to receive text messages is not a condition of purchase. If you opt out, you may still contact us by phone or email.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share information with trusted service providers that help us operate our website, CRM, scheduling, communications, automation, and customer support systems, but only as necessary to support our business operations.
5. Cookies and Analytics
We may use cookies or similar technologies to understand website traffic, improve performance, and enhance your browsing experience. You can control cookies through your browser settings.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We use reasonable administrative, technical, and organizational measures to help protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices
You may:
- Request access to or correction of your information.
- Request deletion of your information, subject to legal or operational retention needs.
- Opt out of marketing emails by using the unsubscribe link where available.
- Opt out of SMS by replying STOP.
9. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: